(Universal Event Requirements)

Client Responsibilities for Optimal Laser Performance

Lasers perform best in dark environments with adequate fog or haze.
To ensure safety and visual quality, the Client is responsible for providing or assisting with the following requirements:

  1. On-Site Time for Laser Technicians
  • Technicians may be on-site for up to 10 hours per day.
  • For multi-day events, each technician must receive a minimum of 8 hours off between shifts.
  • Any exceptions must be approved in advance; additional day rates may apply per technician.
  1. Shipping & Logistics
  • Equipment typically arrives 2 days prior and departs 2 days after the event.
  • Client must provide a secure storage space for up to 5 days pre- and post-event.
  • In some cases, local courier support may be required for inbound/outbound shipments.
  1. Power & Electrical Requirements
  • Non-Distro Events: Client must provide multiple standard outlets according to the package power requirements.
  • Distro Events: For shows where Laser Light Company provides a distro, Client must supply 100A, 3-phase power at 120V.
    • If a generator is used, it must have 3-phase Cam Lok tails.
  • Atmosphere: Provide at least one 20A circuit for atmospheric effects on all four sides of the audience for large venues.
  • Front of House (FOH): Provide one 20A circuit for control equipment.

Note: Laser Light Company does not supply a distro unless explicitly stated in the agreement.

  1. Laser Installation & Placement
  • Technicians are not certified climbers or riggers.
    • If riggers are unavailable, Laser Light Company will make reasonable adjustments.
    • If a laser can be safely accessed by ladder, no rigger is required.
  • Lasers must be installed a minimum of 10 ft above the ground, securely mounted, and positioned to safely project above the audience.
  • Ideal mounting: non-moving lighting trusses using a trigger clamp or ratchet strap (one of each is provided per unit).
  • Floor mounting may be approved on a case-by-case basis.
  • Client must supply all trusses, stands, and support hardware.

All lasers must remain accessible for troubleshooting and protected from weather at all times.

  1. Venue Access & On-Site Requirements
  • Client must provide one parking pass and one all-access credential per laser technician.
  • Technicians must have unobstructed sightlines to all laser termination points for safety.
  • For multi-stage events, Client must provide:
    • One golf cart per laser crew
    • One radio per technician
    • Access to catering for all dinners on-site
  1. Atmosphere (Fog/Haze)
  • Indoor events: Provide 1–2 professional hazers with fluid.
  • Outdoor or arena events: Provide 4 fog machines with fluid and fans, placed upwind with power available at those locations.

The atmosphere Laser Light Company provides is supportive, not intended to cover the entire venue.

  1. Sound Systems & Ambient Lighting
  • Laser Light Company does not supply sound systems.
    • For pre-programmed shows, we will provide the audio soundtrack only.
  • Lasers require dark or low ambient light for optimal visibility.
    • Please disable house lights, LED walls, stage lights, arena lights, or any other lighting that interferes with laser beams.
  1. Load-In / Set-Up
  • Install lasers after major stage construction is complete.
  • Laser technicians should be called in only when the stage is ready for laser placement.
  • Adequate time is required after installation to zone and test lasers safely.
  1. Load-Out / Breakdown
  • Lasers are typically last in, first out.
  • If lasers are flown, Client must lower equipment promptly to allow safe and efficient load-out.
  1. Stage Plots & Site Plans
  • Submit all stage plots, site plans, and photos to info@laserlightcompany.com
  1. Outdoor Shows
  • Outdoor laser beams must either terminate on-site or be approved by the FAA.
  • Submit site plans and stage plots 3–4 weeks prior to the event to ensure approval.
  • Laser Light Company cannot guarantee outdoor performance due to weather, ambient light, or environmental factors.
  1. Compliance

If your event requires additional federal or local compliance, complete our Compliance Sheet prior to your show.

  1. Notification

If the Client is unable to meet logistics, power, placement, sound, or atmosphere requirements, notice must be given 14 days prior to the event.
Laser Light Company will assist with a solution; additional fees may apply.

  1. Technician Rider (Applies to Subcontracted or Non-All-Inclusive Events)

When a Laser Light Company technician is subcontracted individually (not under an all-inclusive package), the Client must provide proper accommodation and conditions.
Laser Light Company and/or the technician reserve the right to terminate services without refund if the following are not met:

Travel & Flights

  • Client covers all reasonable travel expenses, including airfare, fuel, checked luggage, and meals.

Accommodations

  • Provide a 3-star or higher hotel (two technicians per room acceptable) within 10 miles of the venue.
  • Any alternative lodging must be approved in writing.

Ground Transportation

  • Client provides safe, reliable transportation for technicians between the venue, lodging, and airports.
  • If rideshare or public transport is required, arrangements must be pre-approved and reimbursed.

Meals

  • Provide healthy meal options and water during on-site work hours.
  • If unavailable, a $75/day per diem must be provided per technician.
  1. PRE-SHOW MEETING

Make sure to schedule your pre-show meeting

https://laserlightcompany.com/meeting